policy
1. Introduction
Welcome to SkyTech Televisions. By accessing our website and purchasing from us, you agree to be bound by the Terms & Conditions outlined below. Please read them carefully before placing an order.
2. Products & Pricing
All Smart TVs and related products are subject to availability.
Prices are displayed in South African Rand (ZAR) and include VAT unless stated otherwise.
SkyTech Televisions reserves the right to change pricing without prior notice.
In the event of a pricing error, we reserve the right to cancel or correct the order.
3. Orders
Orders are confirmed only once full payment has been received.
We reserve the right to cancel any order due to stock unavailability, incorrect pricing, or suspected fraudulent activity.
Order confirmations will be sent via email or WhatsApp.
4. Payment Methods
We accept:
EFT (Electronic Funds Transfer)
Debit/Credit Cards
Secure Online Payments
Products will only be dispatched once payment reflects in our account.
5. Lay-By Option
SkyTech Televisions offers a lay-by option upon request under the following terms:
Lay-by period: Up to 3 months (90 days)
A minimum deposit of 20% is required to secure the product.
The full balance must be paid within the agreed lay-by period.
Products will only be released once the full amount is paid.
If lay-by is cancelled, an administration fee of up to 10% may be deducted from the refund.
Failure to complete payment within 3 months may result in cancellation and forfeiture of deposit (subject to Consumer Protection Act guidelines).
Lay-by arrangements must be confirmed in writing.
6. Warranty
All Smart TVs include the manufacturer’s warranty (typically 12 months unless otherwise stated).
Warranty covers manufacturing defects only.
Warranty does NOT cover:
Physical damage
Liquid damage
Power surge or lightning damage
Improper installation or misuse
Proof of purchase is required for all warranty claims.
7. Returns & Exchanges
In line with the South African Consumer Protection Act (CPA):
Defective products may be returned within 6 months of purchase for repair, replacement, or refund.
Non-defective returns must be reported within 7 days of delivery.
Items must be unused and in original packaging with all accessories.
Delivery fees are non-refundable unless the product is faulty.
Refunds may take 5–10 working days after inspection.
8. Consumer Protection
SkyTech Televisions complies fully with the South African Consumer Protection Act (CPA).
9. Limitation of Liability
SkyTech Televisions is not liable for:
Installation errors by third parties
Damage caused by power surges or lightning
Indirect or consequential losses
We strongly recommend using a surge protector.
10. Privacy Policy
Customer information is kept confidential and used only for order processing, delivery, and communication purposes. We do not sell or share customer information with third parties.